087 238 3834
Mon – Fri : 7am to 6pm
Contact Our First Class Support Team 24/7
Our team are here to help you and have an extensive knowledge base in our “Self Help” section of your Client Area.
Call: 087 238 3834
(office hours only)
Frequently Asked Questions
What is a Domain Name?
A domain name is your website’s address on the internet. Your customers would want to know where to find your website. Your domain name is your .co.za or .com.
How do I transfer my Domain Name?
Order your choice of domain name. We will recognize whether it’s a new registration or a request for a transfer from another provider.
How do I build a Website?
You can contact SDDS Web Design for affordable design options
How do I purchase a Domain Name?
Just click on Domain Registration in the main menu and we will take you through the process.
What is a TLD?
TLD is short for Top Level Domain.
A top-level domain is one of the domains at the highest level in the hierarchical Domain Name System of the Internet. The top-level domain names are installed in the root zone of the name space for example :
and many many more ….
The TLD I want is not listed, what now?
Just contact us and we will provide you with a quote for the TLD you want.
We can register most TLD’s in most countries but have chosen not to list them all on our website.
How do I choose a domain name?
You can read this Article for more information
Is my website backed up?
We do run automated backups once a week. Should you require more frequent backups, you can sign up HERE
We suggest you do however back up yourself as well and you can learn how to do this by logging into your Cient Area and going to Knowledge Base or clicking on Self Help on the main menu.
What is a control panel?
This is where you manage you hosting from and do things like set up email accounts and various other things that your website designer might need.
We use cPanel and you can read more about it HERE
What is web hosting?
Web hosting is the combination of hardware and software that store website files so it can be viewed online 24/7. Shared web hosting allows you to keep your website online without paying the high cost of a server and a permanent internet connection. When someone browses to your website, what they see on their screen is being served from your web host’s server.
What if I want to upgrade my hosting package?
You simply log into your client area HERE
Select “My Services” and then your hosting package and then click on Upgrade.
Why do I need web hosting?
If you want a website, you need web hosting. Every website you see online uses web hosting. If you sign up with 1-grid as your hosting company, we will offer the infrastructure to keep your website running at all times.
How do I get web hosting?
You simply sign up for one of our packages HERE
How much does web hosting cost?
We have different packages to suit different requirements, which can be viewed HERE
If you are not sure then chat with us live by clicking on teh chat icon in teh bottom right corner of your screen.
Can I install WordPress on your hosting packages?
Yes you can.
WordPress is the most popular platform around and we have a 1 Click installer built into your hosting control panel.
How long does it take to set up my account?
Once you have made payment, the setup is almost immediate. It does however take an hour or two for the domain the promulgate on all the servers accross the world.
Can I set up my own email accounts?
Yes, you can do this in yoru hosting control panel.
If you are not sure how, check out the Self Help Section for a Video Tutorial.
I have a problem, who can I contact?
We have various support options available.
- You can Log a Ticket in you Client Area.
- You can chat online with us is we are available
- You can give us a call during office hours